Build a great customer experience - without the chaos

Journey Monitor helps you keep track of issues and improvements along a dynamic customer journey

No credit-card required

We're sick of a few things

We're on a mission to give every team the tools they need to build great customer experiences. To do this, we'll need to squash some bad habits.

Don't blink journey maps

The customer journey map exercise, that's done once a year, takes a tonne of time and collaboration and is wrong the moment it's published.

End-to-end darkness

As complexity increases, teams specialise and lose their end-to-end view of the customer journey - in all the chaos someone inevitably plants a palm tree on a football field.

Whimsical decision making

Squeaky wheel, hippo, water cooler talk thrives in environments that lack the tools to present customer-driven, defensible strategy.

So we're making some changes

Having the tools that fit effortlessly into your existing workflow, and leverages human-centered design, is going to make squashing the bad habits for good, a breeze.

Always-on journey maps

The annual customer journey map exercise becomes the daily dashboard and evolves with you as you work. Document during your day, don't publish.

End-to-end Enlightenment

Give teams the visibility they need when making key decisions by publishing a live customer journey with relevant customer research at their finger tips.

Holistic decision making

Silence the squeaky wheel with decisions made from a 360 degree view of the customer, their goals, needs and pain points as each stage of the journey.

Map the journey

Keep track of your customer journeys stages and steps in easy to build dashboard.

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Track journey issues

Track issues as they're identified and tag them to steps in the journey.

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Capture journey ideas

Capture every perspective and build your portfolio of ideas to progress the customer experience

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Monitor the journey

Keep track of every journey within the organisation to have a rolled up view of progress.

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Get started for free

Whether you’re a startup or a Fortune 500 company, we can help you create a better experience.

Starter

Early adopter

Free

The essentials to map, track and manage a journey

  • 3 Journeys
  • Up to 5 viewers
  • 1 brand
Get started

Team

$32 user/month

A plan that scales your customer journey monitoring.

  • Unlimited Journeys
  • Unlimited viewers
  • Up to 3 brands
Coming soon

Consultant

$48 user/month

Dedicated tools to service clients with their journey monitoring needs

  • Unlimited Journeys
  • Unlimited brands
  • Unlimited viewers
  • Consultant tools
Coming soon

The place for everyone to build better journeys

Journey Monitor helps you keep track of issues and improvements along a dynamic customer journey

Sign up for free